07 Sep Important Questions To Ask A Moving Company Before You Hire Them
When looking for movers to handle your upcoming move, the process can get very frustrating as most moving companies might start looking alike to you. You need to carefully choose your movers if you want to receive a moving service that will make you satisfied with your moving experience – therefore, you should know what questions to ask them.
Is the company licensed?
The last thing you want to do is move with movers that do not have the needed licenses to provide their services to customers. These moving companies most likely don’t background check or train their movers, and they won’t even offer you basic coverage insurance during your move. This is the exact scenario you are trying to avoid with these questions and thorough research, so make sure that your movers are licensed before anything else.
Do you offer insurance during my move?
You want to verify that your items will be insured during your move, as you want the moving company accountable if any damage does happen to your items during your move. You want your moving company to compensate for it. Ask about their insurance policy, and what happens when these kinds of situations happen during your move. You want to move with movers you can trust. Ask about additional insurance if you want to be extra careful during your move.
What is the cost estimate for my move?
If you are moving locally, most moving companies will provide you with an hourly rate, with only a few that might provide you with a flat rate. Ask the moving company how they construct their moving rates – and what they include. They will provide you with an hourly rate for their services, and the way they charge depends on the policy of the certain company you are contacting. Some might charge you from the moment they leave their warehouse, and other companies might start charging you only once their movers start working. It is important to gather all of this information beforehand. Always request that they provide you with their estimate in writing with all of the potential charges during your move.
Are there any additional or hidden fees?
Are there any additional fees you should know about? Are there any chances for unexpected charges during your move? This is important information that you should gather before making a decision, as these seemingly small costs can easily add up and hurt your budget much more than needed. Does the certain company charge for stairs or long carry? These are costs that can be avoided with good organization, so knowing this ahead of time can save you a lot of money on the day of your move. You don’t want unexpected fees to pop up on your bill once your move is completed – move with a company that is upfront with their rates.
Do you offer storage services?
You might be in the middle of a complex move and need a storage unit to settle your items in for a period of time. If you are going to be needing this kind of service from your movers, always ask them about their storage options and about their storage facility. It might also be best to check out their storage facility for yourself before you make the decision to move your valuables there.
Do you offer packing services?
You might be needing packing services for your move for whatever reason, and you want to find movers that can handle this process in the best possible manner. Some moving companies have additional fees for this kind of service, others might not – but packing supplies are always additionally charged, that is something you should keep in mind. Ask about how the packing services work, are there multiple options you could choose from and how it will affect the final bill you will be provided with.
How do you handle claims and complaints?
You want to know how the potential moving company you are going to hire handled unpleasant situations, and whether they resolve them in a professional manner or not. You want to hire a moving company that works towards the satisfaction of their clients even during negative situations. You will also realize how professional a moving company is by paying attention to the level of customer service provided to you during your phone call with them.
Can you provide any referrals from previous clients?
You can do this part on your own by visiting Google or Yelp and checking out the reviews of previous clients for the moving services they have received from a certain moving company – and this will give you a better idea of the service you will be receiving, too.